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Delivery & Returns Information

Delivery within New Zealand only

Goods which are in stock or available through our New Zealand distributors will be delivered within 5 to 10 working days from the date of your order. Please allow extra time for delivery during sale periods. Some products (if not in stock) may take longer. We'll let you know if your goods are on back order. Due to high volumes during the third party clearance sale, delivery of orders with non-ecostore products may take up to 10 working days.

Postage and packing rates depend upon location and are a flat rate charge.

Auckland (Pukekohe to Warkworth) $3.95
Waiheke Island $9.95
Northland (Warkworth North) $4.95
Waikato (Pukekohe to Cambridge) $4.95
Lower North Island $6.95
South Island $9.95

Damaged or faulty merchandise

If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement. To contact us regarding refunds, returns or damaged goods, email customer service. Email: